Customer Service

I have seen an item in one of your stores. Can I order it online?
The stock that is available in our stores is directly synchronized with the stock online. If an item is not available online it most likely will not be available in the shop either.

Part of my item has broken. Can you send me a replacement?
We can only sell complete items and not individual parts of the items.

How do I know my new item will fit me?
When you click on a garment a measurement table will appear next to it. Simply cross-check these measurements with your own to ensure you have ordered the correct size.

How can I track my package?
You can go to www.ups.com anytime to view and monitor the status of your shipments, by inserting the tracking number supplied.

Are you going to have this product again in this size?
If the product you are after has the functionality "Inform me on Re-stock" available we will inform you of the restock date. If this doesn’t show next to your desired style it won’t be available again for at least three months.

My order is incomplete.
Please submit a form here and our customer service team will help you determine the status of your order.

How can I purchase products from your site?
1. Register on our website.
2. Select the article you wish to purchase, and put it in your shopping bag.
3. Click "buy" to begin the checkout process.
4. Choose the type of payment you wish to use.
5. Once your transaction has taken place, you will receive a confirmation e-mail about the status of your payment and order.

How do I know which items are in stock?
All items shown on the website are in stock unless the words "out of stock" are listed next to the product. Please note that putting an item in your shopping cart does not automatically reserve it for you, and that it can be purchased by another customer while you surf.

What payment methods does Case Study Space accept?
You can choose to pay by credit card, debit card or with your PayPal account. Case Study Space accepts: Visa, MasterCard and American Express. To use your Visa ELECTRON you will need authorization from the issuing bank.

 

Is it safe to use my credit card online at Case Study Space?
Yes! At Case Study Space all payments are made using the most advanced technological systems and coding methods to protect your privacy.

How will I know my order has been received?
After your purchase has been made you will receive a confirmation e-mail. This does not mean that your order has been accepted by us. The order will be accepted and sent to you once your credit card and address details have been approved and verified.

Can Case Study Space ship to more than one address in a single order?
During the shopping process you will be asked to choose one shipping address for your delivery. If you would like your items to be sent to separate addresses, please request an address replacement when purchasing. Remember that you can always contact customer service if you should need assistance.

Will my personal information be kept private?
We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your personal data without your authorization. For further details check the farfetch.com privacy policy.

How can I expect to receive the goods?
All orders will be delivered in farfetch.com packages, which will aim to protect your goods and ensure that they will reach you in perfect condition.

Are all your brands legitimate?
All of our items are genuine and have been bought by our brand representatives.

Will there be additional duties or taxes payable on my purchase?
Tax will be added for California residents. If you are a US customer, no additional duties will be required. If you are an international (non-US) customer, you will be held responsible for all duties and taxes at the time of receipt.

Can I place a special order?
Unfortunately we cannot place special orders.

Will you start carrying any new brands, in which case, which and when?
We are always on the lookout for new brands to add to our site, so please check back often to see our new product offerings.

When is the ordering process complete?
Your order will be accepted and sent once your credit card has been approved and the address has been verified.